Mobile Task Assistant (MTA) complements the DTA® and ensures agents can connect to storm on the move.
Agents can make and receive storm calls from their iOS device.
The storm MTA mobile app enables contact centre agents to work fully-flexibly for the first time, using the storm Web iPath® softphone to make and receive calls from their iPhone. Working over WiFi or mobile data, rather than mobile voice networks, this means agents can be connected and available anytime and anyplace, free of call forwarding charges, even when away from their workstations.
Answering the challenge of new hybrid working practices, storm MTA gives agents the option of using both their PC and mobile device interchangeably to maximize availability, productivity and employee satisfaction.